Quick cheat-sheet on how to build relationships in a digital live conversation

Starting the call

• Making people feel welcome and safe to ‘ask the stupid questions’ (there are none)

During the call

• Try to bring everyone into the conversation by 15 mins
  • Give everyone the etiquette that they can use ‘raise their hand’ during the session
  • We’ll set the culture with using the tools ourselves
• Keep introductions to 60-90 seconds
  • Helps keep it fair and pushes people to be clear and succinct
  • Helps others understand what they do

If a Founder - a good template for them to follow:

1. What do you do
2. What problem do you solve
3. How do you solve it

• If someone’s been quiet, we can DM in the zoom to either
  • Community manager DMs them to make sure if there’s anything they want to ask. Or ask us to ask the group
  • Or we can give them space to find a way to bring them into the conversation

Ending the call

• Asking people to put in the chat what they want to vote on
  • We can setup Typeforms to help the learners vote on this and share back with you easily
  • These can shape the relevance of future sessions - the strongest indicator of active usage and repeat turnout
  • Example - https://surveys.delighted.com/c/u/lIpPQ5fb
• Sharing a post and any links from the chat into the collaborative space